1. Introduction

The SeaPay® Annual Fee Rebate Program is designed to reward long-standing, engaged clients who actively utilize our platform beyond basic account holding. This initiative supports our mission to promote transparency, digital efficiency, and loyalty within the maritime and international business community.

2. Objective

To offer a complete refund of all platform-related service fees to clients who maintain an active account status for twelve (12) consecutive months, thereby incentivizing continued use of SeaPay®’s value-added services.

3. Definition of “active account”

An account is considered “active” when the client utilizes at least one of the following qualifying services on a consistent basis:

• Monthly payroll processing through SeaPay®
• Supplier payments initiated from the SeaPay® platform
• Active use of SeaPay® Cards (virtual or physical)
• QR code-based transactions via Carte Blanche
• Participation in compliance assistance or fiscal representation services
• Engagement with SeaPay® Bundled Services (e.g., crew management, port payments)

Basic account holding without any active services does not qualify as “active.”

4. Rebate eligibility criteria

To qualify for the annual fee rebate:

• The client must maintain an active account as defined above for 12 continuous months.
• The account must remain in good standing, with no compliance breaches, overdue KYC/AML documents, or unresolved financial irregularities.
• Minimum monthly transaction volume or account usage threshold may apply (e.g., €5,000+), subject to SeaPay®’s review.

5. Scope of the rebate

Eligible clients will receive a 100% rebate of all SeaPay® platform service fees paid during the qualifying 12-month period.

The rebate includes:

• Monthly account maintenance fees
• Payment processing charges
• SeaPay® card issuance and usage fees (excluding external scheme charges)
• QR code payment processing fees

The rebate excludes:

• Foreign exchange margin fees
• ATM withdrawals and third-party cash access charges
• Penalties, fines, or chargeback-related costs
• Fees charged by card networks, correspondent banks, or third-party providers

6. Rebate process

• Rebates are calculated automatically at the end of the 12-month cycle.
• The client will receive a rebate credit to their SeaPay® account within 30 days of eligibility confirmation.
• SeaPay® reserves the right to audit account activity before issuing any rebate.

7. Exceptions and discretion

SeaPay® reserves the right to:

• Deny or delay a rebate if account irregularities or compliance concerns are identified.
• Offer discretionary rebates to strategic partners or clients with exceptional use cases.
• Amend this program with 30 days’ written notice.

Seapay Ltd · 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ · +44 203 807 0720 · SeaPay® is a licensed trademark (018569580) of Seapay Ltd.